Non-Pledge Over Time Backers: Surveys Being Sent Out!
4 months ago
– Thu, Jun 04, 2026 at 11:14:31 AM
Hi there folks!
This update is only for folks who did not opt in for Pledge Over Time.
The smoke test has gone well and a few of y'all even helped us fix a few mistakes on our end. Thanks so much! Now we're ready to send surveys out!
As with the smoke test, please keep these things to keep in mind:
-
Spam Folder: Survey emails can occasionally find their way to your spam folder. Once we announce that all surveys have gone out, if you don't see anything come through from Backerkit, check your spam folder first.
-
Apple ID Email Addresses: If the email address tied to your Kickstarter account is a secure Apple ID address, the survey email may be blocked entirely. The email addresses look something like this: "[email protected]". Again, once all surveys go out, if you're not seeing the email from Backerkit, check to see if your email looks like one of these. You can try contacting Kickstarter support to change that, though we've seen backers have mixed results.
-
Excluding Pledge Over Time: If either of the above situations is the case, or you can't find your email invite at all, please email [email protected] to let us know, and we'll get that straightened out for you. To expedite the process, please provide us with your name, backer number, or the AppleID email address so we can locate your account!
-
Finally, if you send us a message on Kickstarter, we will request that you send the message to our support email instead. Once again, that is [email protected]. Thank you.
If you opted in for Pledge Over Time and are reading this update...
You will not receive your survey at this time. Your payments will still be processing for another couple of months. We will communicate via update when you should expect to receive yours!
If you are a Late-Pledge backer (you didn't back the project while the campaign was live)...
You will not receive a survey, as all the necessary information we need is collected upon check-out!
GETTING SUPPORT...
There are 1-2 of us who monitor support emails. We'll introduce ourselves in a future update, but for the moment, we want to fill y'all in on our availability.
First, we work 8am-4pm EST, Monday-Friday, excluding all US Holidays. If you contact us via email ([email protected]), you can expect us to reply in 5-7 business days, though typically much sooner than that.
NON PLEDGE OVER TIME BACKERS: This Update is for You! Survey Smoke Test!
4 months ago
– Mon, Jun 01, 2026 at 05:45:21 AM
Hi there folks!
This update is only for folks who did not opt inopt in for Pledge Over Time.
We're just about ready to start sending out surveys to backers who did not opt-in for Pledge Over Time. The last piece of that process is what's called a 'smoke test'. To do this, we send out surveys to about 5% of backers to make sure everything in Backerkit is working as it should and that we haven't broken anything. We'll be conducting this test over the next couple of days, so those 5% of surveys will go out today. If everything goes well, you can expect the rest of the surveys to go out by Wednesday or Thursday at the latest!
While we do that, here are a couple of things to keep in mind:
-
Spam Folder: Survey emails can occasionally find their way to your spam folder. Once we announce that all surveys have gone out, if you don't see anything come through from Backerkit, check your spam folder first.
-
Apple ID Email Addresses: If the email address tied to your Kickstarter account is a secure Apple ID address, the survey email may be blocked entirely. The email addresses look something like this: "[email protected]". Again, once all surveys go out, if you're not seeing the email from Backerkit, check to see if your email looks like one of these. You can try contacting Kickstarter support to change that, though we've seen backers have mixed results.
- If either of the above situations is the case, or you can't find your email invite at all, please email [email protected] to let us know, and we'll get that straightened out for you. To expedite the process, please provide us with your name, backer number, or the AppleID email address so we can locate your account!
-
If you send us a message on Kickstarter, we may request that you send the message to our support email instead. Thank you.
If you opted in for Pledge Over Time and are reading this update...
You will not receive your survey at this time. Your payments will still be processing for another couple of months. We will communicate via update when you should expect to receive yours!
If you are a Late-Pledge backer (you didn't back the project while the campaign was live)...
You will not receive a survey as all the necessary information we need is collected upon check-out!
GETTING SUPPORT...
There are 1-2 of us who monitor support emails. We'll introduce ourselves in a future update, but for the moment, we want to fill y'all in on our availability.
First, we work 8am-4pm EST, Monday-Friday, excluding all US Holidays. If you contact us via email ([email protected]), you can expect us to reply in 3-5 business days, though typically much sooner than that.
That's a Wrap!
4 months ago
– Mon, May 18, 2026 at 06:03:13 AM
Hey there, everyone, hope you all had a lovely weekend!
Thank you so, so much for your support on this campaign! As it stands, we finished off strong with just over $285k! Thank you so much for being here for the second installment of the Shades of Magic series, A Gathering of Shadows!
MOVING FORWARD...
Here is what you can expect in the coming weeks and months.
- First, Kickstarter will begin processing payments for your pledges. That will take approximately 2 weeks. If you did not use Pledge Over Time, this will be the full amount of your pledge. If you opted to use Pledge Over Time, this will be the first 1/3rd of your total pledge.
-
If you opted OUT for Pledge Over Time, you will receive your survey on or around June 1st. If you opted IN for Pledge Over Time, your second payment will be on or around June 15th, followed by your third and final payment on or around July 15th.
- Once the final payment has been made for Pay Over Time backers, we will send out all remaining surveys to the email addresses you have attached to your Kickstarter account. We expect this to occur by or around July 15th.
-
Answer your survey questions and grab any extra Add-Ons you want. For those of you asking how to make your tier selections, you'll do that here. Due to the shipping beta test, shipping will be charged at this time.
-
As we get all of the products made, you can expect to see an update from us 1-2 times a month. So stay tuned here for all the latest!
-
Once we have the products and are ready to start fulfillment, we will post an update and send an email giving everyone 48 hours to update their addresses if needed. Once that window closes, you will not be able to update your address yourself and will need to contact us directly to make those changes.
- With addresses locked, we will start packing and shipping. This final step will take some time. We appreciate your patience. <3
As a reminder, if you have questions about the Pledge Over Time feature, you can visit this help center article for more information or reach out to Kickstarter’s support team here.
Please be aware that the times mentioned above are estimates. We try to stick to them as much as possible, but sometimes it takes an extra day or two to move on to the next phase of the process.
TO REITERATE THE SHIPPING BETA TEST...
We've gotten a range of feedback over the last year about how to make our books more accessible to everyone, and one of the most common places we hear we could make a simple change is by charging shipping later, so there's an additional opportunity to split the product costs.
All shipping and handling fees will be processed on BackerKit when you fill out your backer survey, which will be sent out 2-3 weeks after the campaign ends.
THIS WILL NOT CHANGE THE SHIPPING COST. We have outlined what every item's shipping will be post-campaign below so you can account for it immediately!
GETTING SUPPORT...
Finally, if you require assistance with your pledge or have another question that does not pertain to Pledge Over Time, please send an email to
[email protected]. We’re open Monday-Friday, 8am-4pm EST and will be happy to help however we can (it usually takes 3 to 5 business days to get back to you, but we do answer all tickets in need of a response).
Talk soon, and thank you all!
WE DID IIIIIIIIT!
4 months ago
– Fri, May 15, 2026 at 04:56:09 PM
2000+ Backers and over $285k raised!! That is WILD yall!
More to come next week, including instrucitons and what to expect next! For now, enjoy your weekends, and looking forward to getting this book in hand as soon as we can make it happen!
You guys are AWESOME!!!!
Fifth and Final Stretch Goal Crossed!!
4 months ago
– Tue, May 12, 2026 at 02:43:10 PM
Hi everyone!
YOU DID IT. Here we are, giddy and kicking our feet at Wraithmarked HQ. ALL stretch goals have officially been obtained! WOOHOO!
You folks are truly incredible. Since we've crossed the $250k stretch goal, the interior will have yet another illustration done by the wonderful Felix Ortiz! And, with no other stretch goals, the rest is gravy!
We want to thank you all so much, especially given the issues the first campaign had. It feels like we were thrown every possible curveball, but it wasn't for nothing: as we've mentioned in the previous Shades campaign (as well as other campaigns, if you're a frequent Wraithmarked backer), we've taken several steps to streamline our process for this and future campaigns. Between obtaining all required art in hand (sans stretch goals) 3 months pre-launch, standardizing our book/merchandise specs, and working to source new partners to work with, we've prepared for most potential delays. That being said, we will always knock on wood whenever we can, haha.
Thank you all so much for the support. We'll see you shortly! <3
